Hello, We purchased a Kooper microwave at the IKEA in Rishon LeZion last week. Once we arrived home, we unboxed it to discover that the microwave was completely smashed in in the back, due to what appears to be negligent handling in the warehouse. We returned last week to exchange it for a new one. We live in Tel Aviv so it is an hour long round trip. Once we arrived home, we plugged the second one in to find that this unit was also broken (it looked fine externally but would not turn on). So IKEA sold us TWO broken microwaves in the span of a week. When we called to tell the store, we were told that we would again have to drive the hour long trip to return it, which is completely unreasonable as they obviously should have come to collect it. When I arrived at the store to return it, the shift supervisor Shachaf was surly, openly rude, unreasonable, and completely unwilling to help. She told me that "IKEA isn't liable for the products we sell" and that I should contact the manufacturer to return it instead, despite being completely incorrect in regards to IKEA's liability and return policy. I think she told me this due to laziness as it didn't seem like she wanted to process the return. After I explained to her that this is not how stores work, she acquiesced and returned it. Basically, this was the most unreasonable customer service experience I have ever received and I am completely livid with the hassle I went through, quality of products I received, and treatment I received on behalf of the staff at this particular store.