14 Aug, 2021 → by ClaimboUser40797
Order placed with Kogan – Hunter Express is the contracted delivery service supplier
1
My current order was placed with Kogan 2/8/2021, money taken up 2/8/2021. No updates to (Kogan), tracking website until after I chased up 8/8/2021. Hunter Express Website still shows only job allocated as at 3/8/2021. Notification received from Kogan & Hunter 14/8, order out-sent, for delivery 14/8. (after I chased up 13/8). Update received from Hunter, attempted delivery 14/8, (no time or details), and no one at home to accept delivery. Card left at delivery point for further instructions. This is utter BS. I have been home for 24/7 for the last 6 weeks. No sign of a missed delivery card anywhere. - Kogan have delivered 3 items (separate orders this week no problem). Hunter have now threatened me, to send the order back to sender (Melbourne), because we were not at home, at next attempt. ( the first one was BS, so I expect the 2nd to be the same?). I have never been treated with such contemp.. I realise there is a lockdown in place, and should allow for delays. I've paid the money, all I want to know is when will I get my purchased item. I am new to online shopping, and am happy with Kogan, but why should anyone be treated this badly by Hunter Express is disgusting. There is no way I can find, to take this up with Hunter directly. Extremely disappointed. I will ensure any future deliveries I engage in, will have nothing to do with Hunter Express.