3/31/2021 Why is it you are stealing from me $25? I had a balance in my OTC account for the first quarter? Why is it that earlier today I had a $25 balance and had put some items in my cart but because I had to leave and logged out only to come back tonight to place the order and the $25 is gone and my cart was empty. Why??? READ THIS!!! IT IS NOT ARPIL YET!!! What did you do with my balance that I was to use right now????????? You put the next quarter balance in there of $75 and it is NOT April yet!!! So, YES, I am using capital letters! I am so mad I could spit nails and have been on the phone an hour tonight with incompetent service people that I could not even understand and sure did Not understand my problem at all. Your people were and have not been nice to me. First stealing my $25 balance today. Then they have no clue of understanding anything and just talk in circles because they are not even trained of how to help. Who do I need to contact to get real help here? Would this be a web site issue or what? I am under the impression that we loose the balance left at the end of the quarter. However, it still is not April yet. So, where is my balance and you will put it back for me to place this order even though it will be the first of April in the morning or I will start looking for another provider. My name is Kyle Casey and my Humana # is [protected]. Fix it now! My stuff better still be in the cart this time also.