I prepaid a room at the Holiday Inn in Amarillo, Texas. When i arrived I learned the the hotel had no running water due to a main water pipe break. i was told it would be repaired within 30 minutes. Five hours later it was still not repaired and other hotels in the area were filling up. The manager Varun Chitkara made arrangements for us to move to another unaffiliated Holiday Inn near by and said my room would be cancelled and refund made. I moved to another hotel and paid an additional charge for it. It is now almost 3 weeks later i have not received a refund. The hotel manager says he will call Hotels.com and clear up the matter and the chat agent with Hotels.com says they can not make a refund because they can not get the hotel to respond concering the matter. i think they expect me to go away. I am considering cancelling my Hotel.com account, but I will continue to file complaints until this is resolved