I booked my room to Butterfly Boutique Hotel on the 2nd September (confirmation number [protected]) for 5 night starting from the 4th of the same month. Once arrived at the booked hotel Butterfly receptionist told me hotels.com didn't send them the reservation for my room and at the moment they didn't have any free room, so they relocated me to a different hotel Amphitryon Boutique Hotel which of course I didn't choose. After waiting at the least 30 minutes I went to the new hotel. The lady at the reception of Amphitryon told me they even didn't have an available room but they would have given me the suite, but in case the would have needed it, I would have to change the room again. At this point I expressed all my disappointment as I was in the city just for 5 night and I was not happy to pack again my things to change the room. I was really impressed to her rudeness. She made a phone call talking loud and in Greek which I was not able to understand, and still at the phone she threw on the desk the keys of a regular room and a paper with wifi information. The attitude of this girl (I don't know the name but she was the only lady at the reception during my stay) was unaccettable when after a few days I went gently complainting I was missing a card of mine that I put in the power switch to keep the room refrigereted for the moment I would came. She replied with these words "It's your fault" if the housekeeper took the card because you are not suppose to keep AC on when out. I was speachless of her attitude. After paying a room I think It's my right to decide to keep the AC on even more It's not possible to hear these words as a paying guest, I took the chance also to explain her how she treated me the first night was not nice and instead of apologize she kept her way of acting. By the way she called the 2 housekeepers to ask if they took my card, but of course they said they didn't take anything. I felt humiliated and not welcomed at all, I will never come back and if hotel.com doesn't find a solution to compensate my unhappy stay I won't even choose this website again, and inform people of how I have been treated. I didn't mention I was missing paper toilet (I asked the second night for it) and condition of the balcony was disgusting as one chair was full of hair as por picture attached.