Good morning, I was at homeway site to buy a trip to Brazil and I decided to buy because it says 100% refundable. I know that for December the properties sell fast so I need to book, then I did, I booked a properly on June 11 for 4790 Brazilian reais and HOMEWAY discounted from my credit card 1, 686.70 Canadian dollars. Next day on June 12, I found a better property and cancelled that one, HOMEWAY gave me back just 1, 590.73 Canadian dollars for the same 4790 Brazilian reais, even though Canadian dollars did not change the rate at all, they took almost $100 from me. On June 12 I found another property for 4, 383 Brazilian Reais and HOMEAWAY charged me 1, 565.81 canadian dolars (wow put dollar low again). On June 24th I found an even better property the way I wanted and I canceled again the previous one that was supposed to be 100% refundable until December and for my surprise the same 4, 383 reais now was worth just 1, 466.89 Canadian dollars (what a joke), then the same day I booked the properly I wanted and they charged me 1, 856.77 Canadian dollars for 5, 227 reais, a totally different rate as the one they just gave me the money back at the same day! If they had used the same rate the 5, 227 brazilian reais would be just 1, 724.91 Canadian dollars! What a rip off ! What a scam and they do not even pay the property owner until December ! I contact customer service and they ignore me, I have all my credit card statements and this is not acceptable, this company still our money, rip us off and lie to us. I have photos if necessary.