Case# [protected]. Purchased the printer on 5/24/2020. Keep receiving "Hard drive not found error". Was on tech support call on 3/26/21 for almost two hours, could not fix the issue. I had to keep emailing the tech support person my receipt as your system was not functioning properly. I was told I would receive the unit within 5 days. To date (4/7/21) I still do not have the replacement unit. Called today (4/7/21) and automated system was not working, kept telling me she was having an issue. After looking up numerous phone numbers for support I had to talk to 5 different people only to be told you were updating your system?? Why would one of the largest tech companies in the world update their system during peak times? I need my replacement unit, or refund my purchase price so I can buy another unit. I do not want to hear it is due to covid as I was told I had a time limit to send the old unit back to you.