I purchased hp smart friend pack and I waste the whole day talking to different different technicians that cannot resolve my computer problem they all want me to do to clean up on my computer and download new Microsoft 10 software and nothing happen we gone thru F2, F9, F10, F11 new flash drive another computer to download Microsoft none of those work. The first agent said cleaning up and downloading new Microsoft 10 will is the only way to resolve the issue of your computer but guess what none of it resolve the issue of my computer. I want a refund for it. It's a waste of money and time.