I attained Haul Bikes services on Aug 14th 2021. Order# P212162 (2014 EBR1190RX), was scheduled for pick up between 14-24th of Aug, from "Big Boyz Toys" in Marlboro NY, to then be dropped off in Fayetteville NC by 7 Sept. By the 20th of August my order hadn't even been scheduled on their end. "Ruth", (secretary i assume), escalated the order. By the 24th not only was my order not scheduled, they hadn't even addressed the "escalation". I canceled my order and was informed my money would be refunded in 45 working days. No management was available. Nobody with any working knowledge was available to help.