During my initial conversations with HaulBikes, I explained that the mechanic who had my bike would need advanced notice of the pickup date. I also called again to clarify this. When I received an email from the driver saying he was picking up the bike the next day, I called HaulBikes again, and said we needed an extra day of notice. When I called and spoke to the driver, he said "oh, we never talk to corporate, they give us a pickup location, and we schedule our own dates." I then called HaulBikes and cancelled the pickup on August 5th. I was told it would take a minimum of 45 days to get a refund. As of today, it's 45 days, and still no refund. I also called Haulbike several times after August 5th, trying to talk to or get a return phone call from the owner/president/whatever, and never heard from anyone. Obviously the goal is to hold on to the money as long as they can.