We ordered a couch from Harvey Norman Auburn store over 6 months ago (25/10/2020). As seen on the receipt (attached), we have paid a deposit of $480.00 plus delivery of $80.00 to receive the product. We have NOT received this product 6 months later and apparently still waiting with no idea when it'll be delivered. A month ago I contacted the store, no one has contacted us about the product as it was not available at purchase. No one even knew what was going on with our order. We called again, and they told us they would let us know in a months time. We called a third time, they told us it would take 2 weeks and they would keep us updated on delivery. However, nothing has been resolved, the customer service of this store has been appalling to make us wait over 6 months for a couch. The UZI sale assistant was not professional, and did not keep us updated with this issue. Why allow us to purchase something that isn't available and take our money and keep it for 6 months? At this rate, the amount of inconvenience it has caused I should be getting this product half price, or some good discount as this isn't acceptable. I have paid a deposit, with money I could have used elsewhere, to buy with a company who cares about their loyal customers for over 25 years. In such trying times with money post COVID, you need to be more considerate. Please find a resolution of this, as it has gone too far. I really hope that this couch comes to my place by the end of 2021. The receipt is fading how old this purchase is. Any furthers questions, don't hesitate to contact me about this. Zeljko Mobile: [protected] Thank you.