I ordered a couch on Feb 27 2021 with being told that it would be delivered in April 2021. I was then contacted by Jon to be advised that it will be delivered in early May 2021 due to a delay. From here no contact has been made regarding the process or any further delay Since then I have rang twice and have been told by two sales reps that the delivery is now in June 2021 (this is now 3 months waiting) Then the department manager Jon called me back and was aggressive, spoke down to me and raised his voice and lacked customer service skills through out the call. I had to terminate the call due to becoming upset and repeatedly spoken over. He tried to tell me what I agreed to upon the returned phone call I gave him in March regarding the delivery of my couch. He advised that the two other sales reps advised me of incorrect information in regards to delivery date of my couch. When in fact the one i spoke to today 11.5.2021 advised he checked with the suppliers and advised it will now be delivered in early June 2021. Also when I called on Saturday 8.5.2021 I was told I would be contacted by the sales rep in which i bought the couch from on Monday which was not done. I advised Jon that I had been told by the two other consultants that my couch is now being delivered in June even when one of them called the supplier today and advised i would be getting the stock in June 2021 I stated that information to Jon who advised it was wrong as apparently that information is not available and that only he as the manager can see that information which is conflicting and confusing for the customer. Jon did not apologies for me being told the information by 2 previous sales officers just said it was wrong and he is the one with the information hence why he has the job role that he has. I am upset and dissatisfied with the service I received through out the process. I have never been spoken down to by a sales person who repeatedly stated his power of being a manager to me as a customer. I would like something to be done in the way that I was spoken to and the option of a refund and the date that the stock is due to arrive as previously stated.