I placed an order online with Harvey Norman Australia over a month ago as a gift for a birthday. I expected there may be a delay in delivery time due to lock downs in Sydney etc however ordered in good time to ensure it should arrive by the birthday. My order - [protected] was confirmed only by text message 16/08/2021 And a tracking number - HHK500217601000655001 was text message 17/08/2021 - this is incorrect tracking number and the delivery service had no way top find the order from it. I have called the store multiple times to be told online orders cannot be dealt with by phone and to request a call back from the team. I have done that process - been called and assured a new and correct tracking number will be sent out. This has not happened. I have since requested another call back twice to not hear anything. I have tried both the wattsap and messenger services multiple times and days to get the response all agents are busy. It has currently been beyond difficult to get any assistance in this matter and one of the worst experiences I have had from an online order. This was not expected from such a reputable company and I would not recommend people to use based on my experience so far. I cannot even find an email address to write to as the only one I found - [protected]@harveynorman.com.au came up as undeliverable. I have no idea if my order has gone through, on it's way, mis delivered etc and no way to contact anyone to ask or even cancel my order. Francesca Jones [protected] [protected]@hotmail.com