I bought this black leather chaise from Nebraska furniture mart on 04/04/18 which is a little more than 3 yrs old. Along with this chaise i bought the Guardsman 5 yr leather protection plan warranty to cover any leather damages which may occur. Now a person buys warranty to cover the things in case some damages occur in the future. However, very recently when i noticed leather ripped off from the chaise i called Guardsman on 09/07/2021 to file a claim. Explained them the whole thing, however, to my surprise, the representative after putting me on hold for a min said, that your claim is rejected because its normal wear and tear. What a rip off. They are apparently running a scam here. Wont honor leather damage for a leather protection plan which is supposed to cover leather. Its in no way a normal wear and tear since i have leather items old than this one with no problems. I asked the rep to talk to his manager, he wont let me and finally when he did he told me that all the managers are on other issues (i am sure they have a lot of pissed off customers) and she should call in around 1pm. That was around 10am CST. Its been 5 days already and i have not received any call as yet. Funny thing is that i also received an email saying 'we have "carefully" reviewed your claim and is not eligible'. They were able to carefully review in a min. Fraud company ripping off people.