I am writing in concern that we have been trying to book my wife's birthday trip in Las Vegas, Nevada at the Palazzo Hotel and Resort. We spoke with Mr. Jerry yesterday, and he said he would call us back after he converted 50k points to rewards cash to put towards our stay. We have not heard back from him in about 22 hours, and now we have been on the phone for close to two hours with a representative named Hasley. He keeps bouncing me and my wife around with needless information. "Just hold on I'll be right back, I'm looking into it, my supervisor refuses to speak with you and will not give you their name. Hasely has refused to give the supervisor their name and stated he is not lying. Well, one... as an Intelligence Officer; when someone says they are not lying and beating around the bush. 'They are lying!.' Pretty simple and straightforward. If there is any way you can assist me and my wife we would be absolutely grateful. But I'm sure you would not like to be treated this way and it is very frustrating at the least. Additionally, it's a recorded line. Please feel free to contact me anytime. Respectfully, Michael Moran, PhD National Intelligence Council Special Studies Group Washington D.C. / Los Angeles, CA Cell: 909.331.6717 My wife Renee Gracia-Moran, Registered Nurse (NP) Cell: 626.383.6324