We ordered a wedding ring set nearly a month. Website said product was I stock and will be delivered by 28 July. 28 July came and went...no rings. I contacted them and was told they are made to order - this was guillana. I expressed dissatisfaction as I had paid for express delivery as the rings were for a special occasion, we're very sorry - this was katie. No offer to refund delivery fee, without prompting. Followed up again a few days later for date for delivery, told oh they will be sent in a few days - this was Maria - are you seeing a pattern here never the same person because they are a scam. Will arrive Today is the 14th and they haven't been sent, being sent on the 16th, so no hope they will arrive by the 19th. Have asked for a refund but doubtful this will happen either. I spent a fortune on the rings for our wedding - which has to occur quickly because of Health issues. Absolutely heartbreaking for my husband who is terminal Al. I only hope I can get some more before its too late. Thanks for nothing Glencara...you are scum