I corresponded with them several times about my ORDER # [protected] glasses not changing color. They said I had to send a video of them not changing. I am sorry, but I am 70 and do not know how to do some things. This is the third pair I've ordered from them, but the first time I ordered transition. They should refund that cost. Mr. Greg Garcia [Vision Care Specialists at GlassesUSA.Com] emailed after our phone conversation TICKET # 4808002 on 4/26/2021. This was followed by other people at said company. Evidently, unless I send a video of glasses not changing in sunlight they will not do anything about it.. Since I need my glasses it would be better if they now send a new pair with transition free of charge or they are taking advantage of the elderly since I will be 71 on my birthday and I explained I do not know how to video.