I tried to order some contacts for my wife and when filling out the info I noticed they only asked for the name and city of her doctor, but not the contact info, which I thought Odd. So after placing the order we received an email a day later asking for the Dr's info. I provided it and then a few days later they sent another email asking for it again. So because my wife needed this asap I emailed and called them to find out what the hell was going on. The guy I spoke to told me he was sorry and would expedite the request and process it. So then the next day I get an email telling me they got my info during the call and needed another 2-3 business days to confirm it with the Dr. before they could send it. Like WTF???!!! These guys are obviously overworked, dazed and confused so I do not recommend their company until they get their S*&$ together.