Hi Gdex, I demand your explanation of solid reason of why taking 7 days to deliver a parcel from Parit Buntar to Pulau Pinang whereby the travelling hour just requires ONLY one hour trip. On top of that, we have made at least 5 calls to GDEX in daily basis to request for expediting the shipment, yet no answer was given and we were just asked to wait for update. My customer even called GDEX Penang yesterday and your staff there even requested my customer to pick up by herself and reason given is the whole Pg GDEX site is going for vaccination. What a good excuse to totally push away your responsibility. I would like this to be addressed in management level by GDEX, i do not see urgency in your work nor action to meet your customer need! Please get back to me asap!! I still have order for Penang, i'm wondering whether to take the order or cancel it!