Is this company a scam? I saw them in a flight search website, they matched the lowest advertised flight, so I thought "why not?" The check out process was long and involved with about 8 add-on, upsell options (car, hotel, insurances), not to mention, an option to upgrade your level of customer service for your booking- ummm, why would I need additional booking & ticketing support service? And why are there levels of service quality? Am I going to experience problems? I "opt out" of all add ons, place my order and get a "Order in Process" email. NOT A CONFIRMATION email, just an "in process" email. Okay. 2 days later- no confirmation email. So I call and they say "So sorry, your booking was canceled for technical reasons". What technical reasons? You promised a price, I paid it, my card did not decline, you later refunded the money with no notice. Did you promise something you could not deliver? Does your business model only make sense if I opt in to some of the ridiculous add ons? What if I had trusted you to deliver and been prepared to travel, not knowing I had no tickets? Agent had no response but assures us our money was returned. "Would you like an email confirming your booking cancelation?" YES. IS THIS A JOKE? I SHOULD HAVE HAD THAT THE MOMENT THE THE TRIP WAS CANCELED. I stayed on the line until I had the cancelation confirmation in my inbox. Immediately I rebooked on another service, but with the passage of time the price went up $20 a person x 2. Something is not right here. I will be watching my card activity very carefully to watch for fraud following this event.