My name is Bahaa Eldin ElBannani.Iam an Australian 64 years old man returning from Hajj. I was due to leave Jeddah on 19/8/2019 flight XY 567 at 18:50. I checked my 2 luggage through and was issued a boarding pass awaiting to board my flight.A few minutes later I was asked to see the same man from the checking in counter who explained to me that I was being given someone else's boarding pass by mistake. I did not mind his mistake and returned the boarding pass peacefully. I then asked him to issue me another one and that's when he told me that my flight was cancelled due to no information on my booking datails. I showed him my booking itinerary and he insisted that my Agent has cancelled the flight and that I will not be able to board this flight.i mad contact with my agent who told me that this is just a hoax to give my seat to someone else However, I explained to your man that there must be away for me to board this flight that's when he told me that I must purchase a new ticket. I agreed to do so knowing how tired and frustrated I have been. He then accompanied me to the accounting department to pay the ticket cost. I offered the man at the counter to use my Credit cards to pay 1329.99 SR and after a few attempts to pay with my cards, he told me he can't use my cards for some unknowing reason which appeared to be strange for me as a have been using my cards with no problems whatsoever. He then asked me to withdraw cash from a machine to pay for my flight which I did. He provided me with a document with the amount being paid and issued me a new boarding pass.Comes the time to board the flight with the newly purchased ticket the ground staff at the counter tells me that my new ticket was also canceled as no information has been provided by the purchasing dep. I showed him what was needed to prove the purchase. I explained that I have to board this flight at any cost and that it's for them to find out what went wrong. He then told me that I will miss this flight anyway. 5 hours later he explained that the ticket was purchased with the XY employee's credit card and not with the cash I paid that's why the information did not go through your system immediately. This is fraudulent which caused me to suffer a great deal and should not be happening with a reputable airlines. One of the staff with the name Omar was able to see my suffering as my diabetes medication was not available with me as to have been sent with my luggage on the initial flight. After a struggle he was able to transfer me to SV flight 383 at 1 am on 20/8/2019. Obviously I arrived Cairo very tired and mentally exhausted without my luggage. After a day of resting I endeavoured 4 hours of waiting at the airport to collect 2 of my 3 pieces of luggage. All this suffering and heartache should have not happen due to unprofessional handling of someone. I have encountered financial and physical loss and I demand some compensation in due course.