I ordered a magnification product for macular degeneration patients and paid extra for 3 day shipping. 1. I did not receive shipping confirmation after 2 days and made an email inquiry. 2. It took almost 2 days to get a reply. 3. The rely vaguely noted a back order issue and promised shipping within a day. 4. The product was finally shipped by UPS ground (not 3 day as paid for) and will arrive over a week after expected. I have been told by other Seniors that this company doesnot actually have anything in stock and simply is a third party seller. Customer service is very poor R: Order W0261811 / Beal