I was purchasing a plan with phone Samsung note 20 snd ran into problems continuing on the website a chat agent Tashia started helping me. She offered me; " · Unlimited Canada-wide anytime calls · 20 GB · Data Overage Protection · Unlimited text/picture/video msgs from Canada to Canadian, U.S. and international cells · Call Display · Voicemail (3 msgs) · Fido Roam™ · 5 FREE hours of data per cycle · Access to Fido Xtra for exclusive discounts, freebies, and contests on a weekly basis 04:52:26 PM [FarahAbbasi] this is good 04:52:40 PM [FarahAbbasi] what is included in fido roam? 04:53:38 PM [Tashia] If you use your device in Sri Lanka, it's 12$ per days but Fido will only charge your 15 days per billing cycle. " PM [FarahAbbasi] copper is good 04:56:08 PM [Tashia] So Samsung Note 20Ultra 5G 128 Copper : 520$ down payment and 33.33$ per month for financing 04:56:15 PM [FarahAbbasi] yep 04:57:02 PM [Tashia] I'll waive the service fee, no worries !" I am travelling e Monday to Sr Lanka she asked me to pick up the phone downtown I told her its far from my house but she said this is the only store that has the phone she is setting aside the phone with my name i just have to pick up, Suffice to say none of it was true. Store couldn't see any notes on acct [protected]. In order to get the same offers i spoke to a manager named Bianca in customer service around 1:30-1:40 pm est. Please listsn to the call. She was rude, lied about having chat transcript in front of her when i asked her to read out loud where she read chat agent told me store would create an acct she got angry with me. She was sarcastic and basically told me she will not offer any compensation I wasn't really inconvenienced since im not an existing cx there is no one higher than her that can take my complaint. Refused to get me a call back from someone else. I even told her i have an existing line with fixo this is just a separate acct for work reasones. Terrible and shocking lack of empathy and cx service. I told her this acct mY be yemp but i will get store to create new acct (no choice am travelling monday). Even the agent before her was willing to waive service fee. I don't understand how a manager could have so little respect for customers. She made me feel extremely de valued like she couldn't be bothered. The chat agent placed a hold on my credit card for $520. Highly unprofessional. I am very very upset and will share my experience on social media as well. .