July 10th purchased movie tickets via fandango website, 4 adult tickets costing $55.00. On the way to the movie theatre we were involved in a huge multiple car crash, obviously we could not make it. 2 of my family members were transported to the hospital and my car had to be towed. the very next day July 11th i emailed fandango customer service explaining what happen and i also tried calling but could not get through due to high volume call, i did not receive any return email from fandango. I emailed several times and called several times but no response. Finally after several weeks i got through and explained what happened, we missed the movie due to unforeseen emergency and would like to get a refund since we did not see the movie, they refused. how can a company take our money and not provide the service that money paid for??? How is fandango able to get away with this very bad customer service. Our tickets were never scanned, they can see that we did not watch the movie, yet they refuse to give us a refund or even a replacement tickets so we could see another movie. horrible