I've had the worst headache with this bookings. Id have to admit the big inning problems was my fault, I had booked my young child's airline ticket under the wrong name using auto fill in my phone (sigh) the customer service was good from explore trip but the run around and passing back and forth between supervisors was very stressful and took a lot of push on my end to get resolved. Despite Air New Zealand saying it was easy enough to fix with a simple waiver form on explore trips end they still charged me 250 for the service. I thought my problems were over, I felt relieved but here I am again a week and a bit later and my credit card shows a pending charge for 2 days for the airline tickets again? I sat on it thinking maybe it's an odd thing that goes on? I don't know. Then today the amount was withdrawn/posted on my credit card. I have now been charged for the tickets on April 17 and April 23 both for the the whole ticket price, both from explore trip not the airline on top of the 250 name change. I have contacted explode trio but they have just told me to email screen shots of my bill to their billing department. My credit card is now over the limit maxed out. This trip was from Canada to Australia. PNRs: PMNY2A & VBT4CK. I have yet to here back and am so stressed about what run around I am going to get from them this time, or if I here from them at all and need to call a hundred times to figure it out