5 Sep, 2021 → by ClaimboUser930234
Booking LEOGWF cancelled with no notification
4
Urgent Complaint: Etihad Airways reference: LEOGWF 1. Scheduled to fly back to London Heathrow, UK on Wed 1 Sep 2021 03:15 on EY281 with a connecting flight EY17 on Wed 1 Sep 14:35 from Abu Dhabi 3. Booked these flights on the Etihad website on 7th Aug 2021 and at that point, these flights were sold to us by Etihad on your website as legal connecting flights with the 9 hour layover/stopover 4. Upon trying to Manage Booking on the Etihad website today (Sun 29 Aug 2021) using Booking reference LEOGWF, the Etihad website stated that I should contact customer service and it was unclear why 5. So upon calling the Etihad customer service in India and speaking to Vivek, he advised us that both the flights were canceled and hence our booking has been canceled and we cannot fly as scheduled. Supervisor was meant to call back on 29 Aug... No resolution provided and we are left hanging... Customer service gone to the dogs.