Today i spoke with a customer service rep who REFUSED to allow me to speak with a tier 2 rep. I verified my identity at the beginning of my claim last year through the appeals court. Started receiving benefits and in Dec of 2020 they stopped my benefits and required me to verify my identity AGAIN. I tried getting through on the phone for 7 months only to be told by one rep to upload my appeal letter stating im ELIGIBLE for benefits. I confirmed that they received my document and that i have to wait for a decision to be made. Kevin Johnson the rep i spoke with could only read notes from the phone calls ive made. So i asked to speak with a tier 2 rep and he straight out said i could not. He asked why and i said i have questions i would like to ask a tier 2 rep and he said what do i need ask a tier 2 rep. The nerve of him!!!. I have been without benefits since Dec 2020. I need help!