Empire could NOT spell PROFESSIONAL COURTESY if someone laid it out in all caps. Horrid service. My advice is to stay away from Empire. Scheduled 5/18. No show, no call. Told they started a ‘ticket'. I called again on 5/19 as we had heard nothing. After the difficult and time-consuming process to actually talk to someone, got bounced around because no one had answers, was told Julio closed the ticket as resolved. NO reschedule or any contact to justify that. FINALLY got to a manager Sheri (sp?). Had the wrong name on the order. Tried to place situational justification for the mismanagement and still no answers. After numerous calls said the best THEY could do was to schedule for June 9. SERIOUSLY! THREE WEEKS because of Empire's screw ups. After having to heavily negotiate a better date, got scheduled for 6/3. 6/3 comes, no show and no call. Again, bounced around and call center reports the installer had the wrong materials. They had to cancel. No one bothered to call. Sheri confirmed, did not have any answers. FINALLY talked to a supposed director, Nick Martin. Typical salesman. Made all kinds of commitments with no follow-through. Promised to personally confirm the install was on track the day before 6/9. No call. Promised to call the morning of 6/9 to confirm the correct materials were loaded on the truck. No call. I had to call. Not loaded. Said he would call me once truck was loaded and in route. The installer called. Not Mr. Martin as he committed. Nothing in the contract about final payment. Would not start until final payment was issued. Would not start until the office confirmed the check cleared. I guess we must hope the job is done right the first time. COMPLETE LACK OF PROFESSIONAL COURTESY. EXCUSES AND DIVERSIONS. INCOMPETENCE IN CUSTOMER SERVICE AND MANAGEMENT. STAY AWAY!