Had a carpet install appointment on August 18, 2021, with a 8 hour window of arrival. Ordered suggested product from salesman who arrived at my home. Install personnel showed up at my home and immediately looked around my home and said, we do not have enough product to do this job. They went on to say that the selected product will not work on my stairs, I was not ever told that by the person who sold it to me. HUH? Installer said the backing of the carpet will stick out and show the attached pad to this product. They refused to install the carpet in the room I paid to have the furniture and 2, 000 lbs safe removed the morning of the install. They immediately left!!! I called my sales rep who would not answer so we left a voicemail asking what we needed to do ? Later in the morning, around 1045 hrs he called back stating he would meet with his "Team" and call me back, so far crickets. Called Empire customer service and left yet another voicemail, crickets! Just wanted a return call to see where we go from here as my furniture has been removed from the home and no product which has been paid in full