rep had came out to our home on 8/10/21, approved us quickly for financing. we were promised that the carpet would be installed 8/19/21. the guys came to my home and said measurements were off and would return the next day. No one informed us on timing and didn't even show up. I called customer service from work and was on hold from a woman named Loraine for 35 minutes until I hung up and called back to a different option. No body knew or could get a hold of the company. until today I called and texted the rep that came out, she texted back saying for today. No time what so ever, funny how quickly they get you approved but unprofessional about timing that had us change our plans/routine just to sit around for a surprise time and visit. let's see if they even come today. VERY DISAPPOINTED!