07 July 2020 OKDad70 My daughter paid for a 1 year subscription and gifted me. I used the account for a couple of months, and lost interest. My daughter and I canceled, but we got charged again anyway. We got ahold of them, and resolved it (last year). They canceled the account and refunded. This year, they charged us again. We could not get through to support. We spent hours waiting for chat and calls that never came. Today, 18 July 2020, we finally connected via telephone. They refuse to refund. They assert we had only ten days. We would like the refund. The individual on the phone refused any remedy. We could not even be transferred to a supervisor. EA simply refused refund. No allowance. No option.