I ordered a tiffany chandelier. Product was perfect. However, the cord and chain were missing. I spent an hour on Ebay trying to contact the seller. Every site I was sent to was a dead end. Even when I put the seller's name in it came back "no result". When I put the order number in, same result. An hour of my life. Why am I wasting my time on a simple issue. This should have been easily resolved.