ORDER DATE Mar 15, 2021 ORDER NUMBER [protected]-[protected] SOLD BY shesunny66 user ID, click for member's profile View order details Anti Snore Chin Strap Stop Snoring Apnea Belt Jaw Support Solution Safety HOT ([protected]) When I received the item in May, it was too small. The seller offered a replacement and if that wasn't satisfactory a refund. The replacement never arrived. When I inquired with the seller (many times), they always told me "Have a wait" or "We will check." They ignored my requests for a refund. They did nothing but stall. Here is the text of all the messages as copied from my eBay messages. Please note that they are in reverse chronological order. Re: I have a question about using my item or I want to send the seller a message: dream1947boy sent a message about Anti Snore Chin Strap Stop Snoring Apnea Belt Jaw Support Solution Safety HOT #[protected] From:shesunny66 To:dream1947boy Sent:30-Aug-21 04:13 New message from: shesunny66 Top Rated Seller(32, 866TurquoiseShooting Star) please have a wait. Reply Your previous message I've already had "a wait". How much longer do I have to wait? Please give me a refund now. shesunny66: please have a wait. Your previous message Your customer service is the VERY WORST. Please issue a refund. Your customer service is the VERY WORST. Please issue a refund. Your customer service is the VERY WORST. Please issue a refund. shesunny66: please have a wait. Your previous message Your customer service is the VERY WORST. Please issue a refund. shesunny66: We will check it Your previous message Your customer service is the VERY WORST. Please issue a refund. shesunny66: please have a wait. Your previous message Please issue a refund. shesunny66: We will check it Your previous message Please issue a refund. shesunny66: please have a wait. Your previous message You do not need to check it. Checking it will not help. You just need to give me a refund. shesunny66: We will check it Your previous message I still have not received this item. I have waited more than 3 months. Please give me a refund. Thank you! shesunny66: We will check it for you, please have a wait. Your previous message I have not received this item. Please issue a refund. Thanks very much. ..Bill Lee.. shesunny66: We are sorry for the matter, Could you please wait another one week.If you still haven’t received it, we will refund to you, is it ok for you ? Sorry for the trouble. thank you. Your previous message No it is not okay. You do not answer my question. Please give me a refund. Thank you very much. shesunny66: We will choose the fast shipping way, is it ok for you? Your previous message Would the replacement be a larger size? Many thanks. shesunny66: Sorry for that, can you accept replacement？ Your previous message The tracking number is UJ986950588CN. I have attached a photo. Thank you very much for your help. shesunny66: Hi, customer. I’m really sorry for causing you such trouble. Do you mind providing a photo of the product and the tracking number of the package, so that we can provide you with a solution, Thank you very much.Regards. Your previous message This strap is too small for me. It is too tight around the back of my head and pulls my jaw back into an uncomfortable position. May I return it, please? Thank you very much! Bill Lee Edmonton, AB, Canada