Two years ago I asked to have my power line cleared. The third party came out and said no. Last year it was the same. I asked that the third party that came before, not be sent. He was sent any way. He trimmed four branches. He said he was not supposed to do that. He said that could buy my own tool and do it myself. 16 August 2021. This year it is getting bad. A good rain and wind combination and I am with out power. I called and asked not to have the same third party come out. He came anyhow. He left a piece of paper laying on the ground that was wet and soggy. I called him (Kenny @ [protected]) and he said that there was no pressure on the power line. I looked and took pictures. No, branches are not bending the power line. No wind. I asked him if he measured the force. He said that his training taught him this. I called the [protected] number and made a complaint. I was told the same thing. I was asked if I wanted to get my own trimming service. When I asked if I could sent the bill for that to Duke, I was told no. Duke Energy is responsible for this. My name is Patrick Stevens 2910 Academy Street Sanford NC 27332 phone [protected] email is proinviqu.[protected]@gmail.com