Our outside breaker has gone off on several occasions leaving us without electric. The first time this happened, someone came out and looked at it. We had turned it back on by the time he came. He told us it was our responsibility to hire an electrician and get it fixed even though this is Duke Electric equipment (not ours) and we are paying insurance provided by Duke to cover this expense. He said if it happens again call back. We have had this recur and have spent the last 2 days on the phone being passed from one department to another, none of which were able to tell us anything except that someone would call us back. This never happened. I am frustrated to the point that If I don't get this resolved very soon, I am going to contact someone who can help me such as the gentleman on ABC who looks into such problems.