My dad who is 96 and been with your fine {ha ha} company for many, many years just keeps getting billing hikes. No added service, just higher rates. Look at his phone history calling your lying CS people. He wanted paper billing so he could see what you were going to rape him for on his monthly bill. HE forgot the bill last month. So he got a shut off notice with this months bill. so I called and talk to one of your CS lier's 214.00 a month last month, plus a late fee and this mo. bill 249.00. A GD 35.00$ hike!!! WITH NO ADDED SERVICE GD! So my dad with what I was told, sent a check for 442.00$. Your fine company got the check and immediately sent another shut off notice say we owed another 68.00$. WHAT THE HELL!