I received a Dirt Devil cordless for my bday a couple of weeks ago. Took out of box and already had an issue with it. The clip that holds to vacuum stick part was missing. Can't use vacuum without it coming apart. Contacted DD with the problem. DD wanted a receipt as I explained it was a gift . I don't have that info. Then DD told me I could get a receipt from where it was purchased from. I told DD it was bought several months before my bday it was my grandma who bought it. I then asked for a refund. DD still want this receipt I don't have! I even asked for the part and I'd fix it myself. I even looked on EBay for the part nothing available!