Where do I even begin? They promised so much and delivered so little. LIES, LIES, LIES. WORST customer service EVER. They don't resolve anything, just transfer you from one department to another. I was told I would receive a $300 VISA card and did not. They refused to cancel the 3 free months of HBO/SHOWTIME etc. They gave me a $59 rate for 2 years and then deleted the promotion codes and charged me around $200 per month. I moved and cancelled the service and they continued to bill me and refused to cancel. I have spent over 8 hours in a single day on the phone and gotten absolutely nowhere with them. This happened multiple times, not just once. I thought I'd have a heart attack dealing with them they would get my blood pressure so high. Now they've reported me to collections and dropped my credit score over 100 points. This is the WORST company EVER.