The fridge is very loud and the door does not close (it opens a little bit by itself). A job card was created and a technician comes out and orders spares. You wait more than 3 weeks for the spares with no word from Defy. Once you call for the 3rd or 4th time requestinf answers you are told the matter is escalated to management and that they will call you, which never happens. You receive an email stating a technician received the parts and will do the repairs that afternoon. The technicians arrived abd worked for more than an hour on the fridge, replacing the compressor and the door seal. The door now does not close at all. He then fits the old seal again and leave. The door still does not close properly and the compressor are now running 24/7. This means it does not cool down. The compressor is also still loud. You send an email explaining the problem, no reply. You phone and are told the matter wil again be escalated to management as a matter of urgency. They will call you back. No surprise this does not happen. You phone again and explain you need to speak to a person with authority. After being on hold for a long period you are told you will be put through to the superviser only for the line to be engaged and then dropped. You decide to call back and ask to talk to the supervisor only to be told they are all in a meeting. Now I ask what kind of customer service is this? My answer: It is totally ridiculous and unacceptable.