We have tried to complete survey's as well as contact Culver's regarding the dry and overcooked burgers we received at the Culver's location on Algonquin in Schaumburg, Il. No one has ever responded to our complaints - not even a message back to say that it was received. We waited for a long time to receive our burgers at this location and when we got them home, they were over cooked and almost charred.