June 15, I took old phone to store for problems. Order #[protected] for new phone. Told phone was dead. When I said it worked on plug in but not battery, they agreed it needed battery, not dead. Asked them to replace battery, told that they don't do that. Told that it would be cheaper to get a new phone, and had one on sale now. $40 for Moto G player. I agreed. Told $25 charge for new sim card. Final cost was $85.12. Wife looked at bill and asked what upgrade fee was. I looked and see that the sim card is free and $25 upgrade fee was tacked on. When talking to store, told it is a charge that is automatically added to bill and I have no recourse. If adding $25 is standard practice, then they should just say so, not lie about it as sim card cost. Richard Kolegue 131 Lake Author Drive Lake Placid, FL. 33852