Last month, falling for the simplistic ads on tv for us older folks who don't like touch screen phones, my wife and I ordered two flip phones and the a two line package. We got FOUR PHONES, and it took Eight days over fifty hours, and more than thirty agents and supervisors to totally screw up our order. We do not live anywhere near a store. At the End, an agent went down the list with us to make sure we had all our boxes checked. FINALLY. Imagine our surprise at the end of the month when our phones were shut off. We have been LIED TO, sarcastically snided at, told WE CAN"T DO THAT, WEll I have concussive traumatic encephalitis and PTSD, and this is all I can Take. I am one step from driving across country to corporate to physically do a customer service seminar at full volume. Nobody wants that, It would look to much like full metal jacket, the movie. Let's not make me and my wife make our own commercial for youtube. GET YOUR AGENTS IN ORDER, and make sure they have the power to correct their own mistakes. AND TURN ON MY AUTO PAY NOW OR I WILL BE THERE SOON.