On September 4 2021 I went to the cricket store on 6686 W. Peoria AVE Phoenix, AZ. I purchased a charger for my lGstylo5. When I entered the store I specifically asked the for assistance since I had no idea what charger would work on my phone. The young lady said, "we are out of the Sylo 5 but I have one left that would work". i bought it and come to find out it did not work on my phone could not even plug it into my phone. Obviously, the wrong one. I went back thinking I could return it and come to find out the same young lady tellls me that accessories are not returnable. I asked her why she didn't tell me that when I purchased it so I would not have taken the risk. She never even responded. I have been a loyal costumer for about 5 yrs now and I have had issues with been over charged and in some cases I just absorbed the cost. But this time I think you need to tell your employees not to mislead a customer just to make a sale. I also would like to mention that this location always gives poor services I wasn't going to it that day but found myself in a hurry.