16 Apr, 2021 → by ClaimboUser334938
Air conditional extended warranty service lapse
*SOLVED
4
Tax invoice [protected] Bought Daikin System 4 on May 2017 and was pursued by sales personnel to purchase extended warranty offered by Courts and was told warranty is Courts and Daikin. First air-cond broke down before oct 2018. Called Courts hotline and was told to contact their 3rd party service provider comfort airconditioning & engineering pte. ltd. It is not Courts or Daikin to provide service but 3rd party . The 3rd party service provider is incompetent and unable to identify source of problem but hard sell their maintenance service contract which was found not to be source of the problem. I had to use own expense to call Daikin service engineer and found out temperature sensor for one of internal unit was faulty. Courts took more than 3 months to rectify my aircond. On Feb 2021, my aircond was found to be faulty again and called was made on Feb but until today (16th April 2021). My aircon is still out of service. As for now, my aircond was out of service more than 5 months or longer since my purchased.