I attended the branch of costa coffe on Colmore Row in Birmingham 15/04/2021. I have been buying my daily coffee from the is store for the last 7 years, and my experiece has always been amazing. I would go so far as to say my daily morning visit to Costa would set me up for the day. The manager ( now moved on to another branch) was fantastic as were the staff. They were always happy and built great relationships with customers. Today my experience was very different the manager was extremely rude and patronising, I had difficulty using the costa coffee app, I sorted out my password, showed the manger the app and asked for a little help to order my coffee at the fabulous price of 50p ( great offer). He was very unhelpful and told me in a rude manner that I was on the website and not the app, this was not the case. In short he did not offer me any help and made me very silly, I was in a queue of people, it was very emabarrasing. It is safe to say that I will not be using the costa store that I have used for the last 7 years again. The customer service that I experienced was disgraceful. I would like to say thank you for a rubbish start to my first time back in the workplace for many months.