Walked into Costa coffee grantham today at 11.50, there was no queue on arrival at the till I was ignored by two staff who where talking and one was looking on her phone. I said excuse me is anyone serving and the reply was just finishing this so I left. I went back in one hour later the same lady said wont be a minute, then got some else to serve me. I went back to see if she would apologize so I asked for a complaint from but was told there is not one.the ladies name was Francesca. She has been short and abrupt with me before. I am not happy with this. The other staff in there are really nice but I dont want to go back now