Dear Madam/Sir, My name is Roya Javahery, I have been an executive member of Costco since 2014. On August 05, I bought an LG washer & Dryer from Costco Newmarket East Gwillimbury which is located in 18182 Yonge St, Newmarket ON L3Y 8V1 . My husband and I waited there for more than an hour to get the package. The box of washer was ripped and we asked the person who was charged if he checked the washer and there is no damage with the washer and he confidently told us yes, there is no damage with the washer! We hired somebody to deliver the package to our home which is in Richmond Hill. When we opened the washer, we saw a dent by the door of washer, so the guy couldn't install the package and we paid $250 for his compensation. Today I went to the same Costco @ 3:30 pm and I talked with the manager, he offered me $75 discount for the dented washer while I have to pay more to hire somebody to return back it. It is very frustrating. I bought a brand-new washer and I expected the new one. It is a waist of my time and money. You are expected to compensate my loss in this regard. I attached all the pictures in this regard, Roya Javahery membership#[protected]