I have been a customer for a few years now and I was just told today by a representative that over the last year [protected], I have accumulated $168 in late fees! Now normally I would be okay with because I was working full-time before the pandemic hit. But now (I am a substitute teacher) and when schools shut down, I had no Regular income coming in. My husband, who works for himself and must travel to do so, was stationed at home too without regular income each month as well. My feeling is this: how could you charge late fees on good people just trying to stay afloat during a tough time? I was paying you right when I could! My $168 in late fees equals a monthly payment! This is not right! I am asking that these fees be waived considering our global pandemic and that you adjust my outstanding bill owed. Please let me know your consideration in this matter.