Whenever i call takes longer than five minutes just to ask for a representative you get paid way more than necessary why do i have to speak with a machine?! this shows how much you really don't care about the consumers time and feelings. Like this is also a waste of my time. You either have a machine or a temp worker read these and that worker is told to just delete whatever the customer sends and he or she doesn't give a crap not enough to help pass this on - heck his or her supervisor is either a machine or someone that doesn't care. Over twenty one years i've been with comcast/exfinity and it's only getting worse. My father passed away almost two weeks ago i fell behind in the payments that were needed to get to his house in a different state then i had to pay for a house/dog sitter. Does xfinity care no i don't know where this is going but i doubt its a comcast/xfinity like i said a waste of time.