When you offer movies to rent, new movies, include a trailer to the film. What kind of company offers movies that they select to offer for rent for $ 19.99 or $ 25.00 for purchase and not include a trailer. What is the matter with the heads of this company. It seems you were all born yesterday. Too bad video stores are no longer in business. What a joke! What a monopoly. Learn the basics of customer service, your clients are paying enough. Get it together!